Refund policy

Last updated: 27 July 2026

Nimbryte is operated by CLOUDSPACE SOLUTIONS PTY LTD (ABN 20 662 220 162).

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. If a product has a major problem, you may be entitled to choose a refund or replacement. If the problem is not major, we will provide an appropriate remedy within a reasonable time.

Start a return or warranty request

Email support@nimbryte.au with your order number, the exact item affected, a description of the issue and clear photos or video where useful. We may ask you to complete reasonable troubleshooting or provide serial-number information so that we can assess the correct remedy.

Do not send a product to Nimbryte, a distributor or a manufacturer until we provide written return instructions. The approved return location may differ from our public correspondence address.

Change of mind

You may request a voluntary change-of-mind return within 30 days after delivery. We may accept the return when the product is unopened, unused, complete and in resalable condition with its original packaging and proof of purchase. Software, licences, activated subscriptions and opened sealed or hygiene-sensitive items are not eligible for a voluntary change-of-mind return unless required by law.

You are responsible for return postage for an approved change-of-mind return. The original delivery charge is not refundable for change of mind unless required by law. This voluntary policy does not affect your Australian Consumer Law rights.

Cancellations

Contact us as soon as possible if you need to cancel. We will try to stop an order that has not entered fulfilment, but cancellation cannot be guaranteed after dispatch or distributor processing begins. If the order has already been dispatched, the applicable return terms will apply.

Refunds

Approved refunds are returned to the original payment method where appropriate. We process an approved refund within five business days; your bank or payment provider may take additional time to display it.

Manufacturer support

A manufacturer warranty may provide additional support. It does not replace rights you may have against Nimbryte under the Australian Consumer Law.